FAQs
Booking Questions
Q: How does it work?
A: It’s simple! Please fill out the inquiry form and we will contact you. Once the booking is confirmed, you will need to sign a contract and pay a 50% deposit. Your date is then secured!
Q: How far in advance do I need to book?
A: We love a spontaneous tea as much as anyone but we can’t always accommodate. To ensure your preferred time and date are available, don’t delay! All bookings must be made at least one week in advance. Requests made within 3 business days may be accepted depending on availability, but will incur a $100 rush fee.
Q: What’s your cancellation policy
We do not offer refunds for any reason but with enough notice will issue credit: Full credit will be issued if canceled 1 week before the booking. Cancellation within 4-6 days will be issued a 50% credit. Any cancellations made within 72 hours of the event will not be issued any credit.
Location Questions
Q: Do you pick the location or do I?
A: As a mobile Afternoon Tea service, we bring everything to you—wherever you choose. Please note that our service area is within 15 miles of 40245. Anything beyond incurs a travel fee.
Food & Beverage Questions
Q: Can you accommodate dietary restrictions?
A: Please let us know in your inquiry of any dietary restrictions you or your guests may have. We will try our best omit the necessary foods and make suitable substitutions; additional costs may be incurred. However, please bear it mind it may not be possible to substitute certain menu items or ingredients while maintaining the essence of a classic afternoon tea spread. Please note that all of our food offerings are pork-free.
Q: What drinks are included? Do you offer alcohol?
A: We currently offer flat or sparkling water, as your choices in addition to tea. We do not offer alcoholic beverages and ask that our dishes not be used to serve it.
Q: Can we add our own additional food, snacks, treats to the tea spread?
A: It’s your tea party and you can add more food if you want to! However, do know that our spreads are pretty filling. Guests will not go home hungry!
Miscellaneous Questions
Q: What if something gets stained or damaged?
A: Please alert us immediately if this occurs. We charge a replacement fee of up to $75 (or up to half the value of the item when purchased) depending on the value of the item damaged.
Q: We have pets, is that okay?
A: While we love fur babies, but, if The Tea Cart is setting up a home-based event, we ask that all dogs and other pets be enjoying the paw life in a different area so that we keep everyone safe during set up as our crew are often moving in and out very quickly.